Zoom / WebEx / MS Teams are all market-leading video conference and collaboration tools for personal as well as commercial use. Zoom is best used for individual and small to mid-size businesses due to its ease of use, easy to navigate UI, and all-encompassing functionalities.
WebEx is probably best used if you are a mid to large company that needs a dedicated video conferencing platform which is easy to use, specific functional platforms, and advanced reporting.
Lastly, Teams takes on a different area of the market by including video conferencing features as well as collaboration abilities and file-sharing that helps to transition away from the traditional document management system model.
What's the deal with Zoom?
What features are available?
Privacy is a big concern with Zoom currently, and if you in a regulated industry this may cause a medium to high risk.
Zoom’s privacy concerns have been all over the news since COVID-19 started and quite frankly before that too.
Some of the security issues are listed below:
Does Cisco WebEx match up well?
Disclaimer: In a corporate setting, I do use WebEx and feel it is one of the best platforms on the market so I do have a bias towards this product although this review will be based on my personal experiences.
Cisco is a large, multi-national technology corporation based in San Jose (same as Zoom) and is responsible for the development of its video conference platform, WebEx.
Depending on the WebEx package you buy, you can have up to 3 different conferencing platforms:
WebEx Meeting Center
Joining a meeting
Starting a meeting
WebEx Event Center
Meetings vs Events
WebEx Training Center
WebEx training is designed as the online training platform although it does have an older user interface and is probably a little more difficult to get used to (at least initially).
Prior to September 20th, WebEx Training was the only Cisco platform to include Breakout rooms which was a big gap in the trilogy of systems for Cisco as Training is not available unless you purchase the enterprise version, which for individuals and small businesses may not be financially viable. Now Breakouts have been included into WebEx meetings which allows Cisco to reach a wide spectrum of its audience.
Another point I must add about WebEx training is recording, The recording is currently in ARV format which is a WebEx only codec and this means you need a specific WebEx media player to play these recordings. I have been notified by Cisco this feature is up for consideration to change it to the more universal MP4.
As an initial conclusion on the training center, I would say the UI is not very user friendly, although given enough time you can grasp its complexities. Now Breakouts have been transitioned to meeting center as well, it doesn’t have a lot of unique areas that would make paying the extra for the enterprise version cost effective.
How does Microsoft Teams factor into the mix?
What is Microsoft Teams?
A channel is a smaller version of a team, and there may be multiple channels in the specific team, e.g. collaboration, projects, etc. This is the main place where people can communicate and chat with each other. Channels can be locked down or kept open based on your company’s security and privacy needs, although this can only be done by your Team’s administrator e.g. IT.
Don’t forget channel tabs though. This is where you can “pin” or attach if you like, apps or files to a channel although you may do this for each channel individually to make sure each separate channel is set up independently.